modavault Privacy Policy

Last Updated: July 16, 2026

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Overview

At modavault, safeguarding your personal information and honoring your privacy are core commitments. This Privacy Policy describes the types of data we gather, the ways we use and process that data, and the protections we apply when you browse our website, engage with our platform, or purchase products from our store.

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Information We Collect

When you use our services, we gather the following categories of personal information:

• Account & Order Data: Your name, email address, shipping address, billing address, phone number, and purchase history — collected when you register an account, submit an order, or update your modavault profile.
• Payment Data: Every payment transaction is encrypted using Secure Sockets Layer (SSL) technology and handled directly by payment processors that comply with PCI-DSS standards. modavault never stores and cannot access complete credit card numbers, CVV security codes, or banking credentials.
• Usage Data: IP address, device type, browser type, operating system, and interaction details — gathered automatically through cookies and analytics tools as you navigate our platform.
• Communications: Messages, inquiries, customer support correspondence, or feedback you submit through email, contact forms, or live support channels.

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How We Use Your Information

We process your personal information only for legitimate business purposes:

• To process, fulfill, and ship your orders, including sending order confirmations, tracking details, and delivery updates.
• To deliver responsive customer support and resolve order, shipping, or product issues.
• To send necessary transactional and service notifications related to your account or orders.
• To analyze usage trends, optimize website functionality, and improve customer experience.
• Marketing Communications: We send promotional or marketing emails only when you have explicitly opted in. You can unsubscribe at any time by clicking the "Unsubscribe" link in any promotional email or contacting our team directly.

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Sharing of Information

We do not sell, rent, trade, or otherwise share your personal information with third parties for their commercial or marketing purposes.

We disclose your personal data only to trusted third-party service providers whose services are necessary to operate our platform and fulfill our services to you:

• Payment Processors: PCI-DSS-compliant payment gateways to securely process transactions.
• Shipping & Logistics Partners: Courier and postal services to package, ship, and deliver your orders.
• Analytics Providers: Services that help us evaluate website traffic and performance using anonymized, aggregated data.

Every third-party service provider is contractually obligated to maintain strict privacy standards, secure your data, and use it solely to perform authorized tasks on behalf of modavault.

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Data Security

We apply robust technical and organizational security measures — including SSL/TLS encryption for data in transit and restricted access protocols — to protect your personal data against unauthorized access, loss, alteration, or disclosure.

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Cookies Policy

We use two categories of cookies on our website:

1. Essential Cookies: Necessary for core functionality, such as maintaining shopping cart contents, security authentication, and navigating checkout. These cookies cannot be disabled.
2. Analytics & Performance Cookies: Used to gather anonymized information on how visitors interact with our store, enabling us to enhance site usability.

You can adjust non-essential cookie preferences via your browser settings at any time.

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Your Rights

Depending on your jurisdiction, you have specific rights regarding your personal information:

• GDPR (EU/EEA Residents): Right to access, correct, update, erase, restrict processing of, or request portability of your personal data.
• CCPA / CPRA (California Residents): Right to know what personal data is collected, right to request deletion, and right to non-discrimination for exercising privacy rights. As stated, modavault does not sell personal information.

To exercise any of these rights, please contact our privacy compliance team at [email protected]. We will verify your request and respond within 30 days.

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Changes to This Policy

modavault reserves the right to update this Privacy Policy at any time. Material changes will be communicated via email or through a prominent update notice on our website prior to taking effect. We encourage periodic review of this page.

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Contact Us

If you have questions regarding this Privacy Policy or our data protection practices, please reach out to us:

• Official Business Name: modavault
• Privacy & Customer Support Email: [email protected]
• Customer Support Phone: 15166447741
• Physical Business Address: 7 ANNA AVE, ROOSEVELT, NY 11575, United States
• Support Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST