modavault Terms of Service

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Welcome to modavault. These Terms of Service ("Terms") set out the conditions that apply when you visit, browse, or purchase from the modavault website, mobile platform, product catalog, and customer support channels. Your use of our platform, or the placement of an order with us, confirms that you accept these Terms as binding.

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1. Acceptance of Terms

By visiting modavault, using any of our services, or completing a purchase, you confirm that you have reviewed these Terms, understand them, and consent to be bound by them together with every law and regulation that applies to you. Should you disagree with any portion of these Terms, you must stop using our website and services immediately.

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2. Use of Website & Account Responsibilities

• Eligibility: To place an order on this website, you must be 18 years of age or older, or have reached the legal age of majority where you reside.
• Prohibited Conduct: Our platform is provided for lawful, personal, non-commercial use only. You agree not to:
  • Submit fraudulent orders, misrepresent your identity, or engage in any deceptive activity;
  • Deploy automated bots, scrapers, or similar extraction tools to harvest product information or pricing without our prior permission;
  • Interfere with, probe, or attempt to breach the security of our site, our data infrastructure, or other users' accounts;
  • Resell modavault products for commercial purposes without our explicit written authorization.
• Account Security: You bear sole responsibility for safeguarding your login credentials and for every action taken through your account.

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3. Product Information, Pricing & Availability

• Accuracy: We work diligently to present accurate product images, specifications, ingredient details, allergen warnings, and prices. Even so, typographical mistakes or inventory discrepancies can occasionally arise.
• Price & Order Corrections: Where an evident pricing or typographical error is identified, modavault may correct that error and amend or cancel any impacted orders prior to shipment, returning the full amount charged to you.
• Perishable Goods: Fresh and perishable items may show natural variations in weight, appearance, or ripeness. Allergen details are supplied for informational purposes; customers with severe allergies should carefully inspect the product packaging labels themselves.

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4. Orders, Payments & Cancellations

• Order Acceptance: Every order you submit depends on product availability and verification. modavault may cap order quantities or decline orders that appear fraudulent or that breach these Terms.
• Payment Processing: Payments are secured with SSL/TLS encryption and handled by payment gateways that comply with PCI-DSS standards. The full purchase amount must be settled before your order is shipped.
• Order Modifications & Cancellations: To cancel or change an order, you must reach out to [email protected] within 1 hour of placing it. After an order moves into dispatch processing, cancellation or modification is no longer possible.

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5. Shipping, Returns & Customer Rights

Your purchases are also governed by our official operational policies, which form part of these Terms by reference:

• Shipping & Delivery: All shipping fees, delivery estimates, and processing times are detailed in our Shipping Policy.
• Returns & Refunds: Returns, return eligibility, damage claims, and refund processing timelines are governed by our Return & Refund Policy.

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6. Intellectual Property

Every original element on the modavault platform — including written content, graphic designs, logos, software, product branding, and trade names — belongs exclusively to modavault and is safeguarded by international copyright, trademark, and intellectual property laws. Copying or distributing any of this material without authorization is strictly forbidden.

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7. Limitation of Liability

To the fullest extent allowed by applicable law, modavault will not be responsible for indirect, incidental, special, or consequential damages arising from your use of our platform, products, or services. For any claim connected to a transaction, our total aggregate liability will not exceed the amount you actually paid for the specific products or services at issue.

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8. Governing Law & Dispute Resolution

These Terms are governed by and construed under the laws of the State of Delaware, United States, without regard to conflict of law principles. Any dispute or claim relating to these Terms or your purchase should first be brought to modavault's support team so that an informal resolution can be attempted.

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9. Changes to These Terms

modavault may revise or update these Terms at any time. When changes are material, we will announce them by posting the revised version on our website. If you continue using our website or services after an update takes effect, that continued use signifies your acceptance of the revised Terms.

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10. Contact Us & Merchant Details

If you have questions regarding these Terms of Service, please contact our support team:

• Official Business Name: modavault
• Customer Support Email: [email protected]
• Customer Support Phone: 15166447741
• Physical Business Address: 7 ANNA AVE, ROOSEVELT, NY 11575, United States
• Support Operating Hours: Monday – Friday: 8:00 AM – 8:00 PM EST | Saturday: 9:00 AM – 5:00 PM EST